Returns and exchanges
We accept refunds. Each case is solved individually!
! Please inform about refund necessity within two weeks after delivery.
! Please check the item carefully before unpacking. If the package is damaged, please make a picture.. As many pictures, as possible!
! Please provide as many pictures of the claimed issue, as possible, together with detailed explanation of the problem.
- Our furniture is shipped carefully packed in foil, paper and cardboard.
- The shipping costs, offered for UK, are for London only. Other cities residents - please check the shipping cost before purchasing the item.
- We use a small courier companies services, whos charges are noticeably much more attractive, than the prices of big corporations. In this regard, we hope for your understanding that we can not always agree on a specific delivery time. We are always ready to discuss it with the courier, but to affect their schedule is not in our powers.
Please consider also that couriers operate around the clock 24/7, and delivery is possible in the evening and at night time.
If you do not accept any of above mentioned points, please contact us to confirm the additional costs to arrange delivery at a convenient time for you.
- We ask to confirm the product look overall by photo before pick up, so please, if you order from us, we hope to good communication.
We will not ship the item without prior client confirmation after photos of ready item are sent.
- Now, some POINTS about the delivery itself:
! Please provide maximum information about your plans for scheduled delivery date!
! if you have any additional landmarks for your address - it is better to give it to the driver while pickup! So please provide in time.
! It is advisable to have more than 1 contact number, just in case of any unclearance for the driver.
! And please stay online/reachable during delivery dates!
!Please note the delivery is to entrance doors only. Sorry, but we cannot arrange the workers to bring the parcel to your apartment, so please arrange them from your side if needed.
! In case of failed delivery due to the insufficient information we do not pay for the repeated delivery. Lets play fair!
We are using old wooden planks, that may have bumps, scratches, cracks, even traces of twigs and nails. This is normal for the old wood. And this makes each item unique, so we cannot guarantee twin product in terms of outer look and also size (it can vary to +-2 cm average).